SHRM Practice Test 1

A human resources manager is reviewing employee engagement survey results. The survey shows that employees are generally satisfied with their work, but many feel that communication between departments is weak. Some employees also say that they do not clearly understand promotion criteria.

The HR manager meets with department leaders to discuss the results. Instead of blaming one team, the manager focuses on identifying practical solutions. The group agrees to create clearer career paths, improve manager training, and schedule regular cross-department meetings.

After three months, HR plans to review the same indicators again. The goal is to measure whether the changes improve communication, trust, and employee motivation.